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AI & Machine Learning

AI and Machine Learning to Solve Complex Medical Problems

US Health Insurer faced longer call times due to the lack of readily available relevant information to call center agents. This necessitated manual research across multiple information sources to resolve member issues. Legato developed an AI solution called Smart Help using Cognitive BOTs and Robotic Process Automation (RPA) technology to deliver information promptly and accurately to contact center agents to resolve member-specific issues.

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